Refund policy
Our return policy is valid for 30 days. If your purchase is more than 30 days old, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items cannot be returned:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
In certain situations, partial refunds are granted (if applicable):
* Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
* Items returned more than 30 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted to your account.
If you've done all of this and you still have not received your refund, please contact us at info@saschaetzbach.de.
Sale items (if applicable):
Only regular priced items may be refunded; sale items are unfortunately not eligible for refunds.
Exchanges (if applicable):
Exchanges are only granted for damaged items. If you need to exchange an item for the same item, send us an email at kontakt@saschaetzbach-prinnts.de and send your item to: Sascha Etzbach, Erlenweg 21a, Pulheim, NRW, 50259, Germany.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping:
To return your product, you should mail your product to: Sascha Etzbach, Erlenweg 21a, Pulheim, NRW, 50259, Germany.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for the exchanged product to reach you may vary depending on your location.
If you are shipping an item over 150€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.